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What happens when Ofsted receives a complaint about your school.

What happens when Ofsted receives a complaint about your school.

In recent weeks I have spoken to several ASCL members who expressed concern after receiving notice from Ofsted that someone, often a parent, had complained to the inspectorate about their school. But are these isolated cases or indicative of a wider trend?

Having raised this question with Ofsted’s national director for education, Sean Harford, I have set out some key points below which school leaders should keep in mind.  

There are three things school leaders need to know:

  1. Complaints to Ofsted are indeed on the rise - something that Sean Harford confirmed.

  2. Ofsted is aware of the need to treat complaints with caution and not rush to judgement.

  3. Leaders need to be appropriately reflective but also keep a sense of perspective.

Read more.

 

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