Updated Capita has admitted a bug in an information management system used by 21,000 UK schools could have incorrectly linked contact details to the wrong pupils – an incident with huge implications for pupils' data protection.
The error, which has been pinned on a December 2017 upgrade to the Schools Information Management System, could have resulted in schools sending out information about pupils to the wrong address.
The bug is understood to affect all users nationally, regardless of whether they are locally or centrally hosted...
Capita has apologised to schools for the bug and has issued a patch that will prevent further records from being corrupted – but this will be cold comfort for those who used the system to send out correspondence ahead of the end of year.
According to an email sent out to schools in one UK county, and seen by The Register, the fault was in the SIMS software matching routine for new pupils. It is understood to affect all users nationally, regardless of whether they are locally or centrally hosted.